HeartMate Privacy Policy

Last updated: June 25, 2026

Data We Collect

HeartMate may collect your display name, optional account email or social sign-in identifier, selected companion style, language, chat messages, reports, optional memories, device session ID, Firebase Cloud Messaging token, purchase/subscription status, virtual chat-turn balance, and app usage data required to provide the chat experience.

How We Use Data

We use this data to provide AI companion conversations, remember user-controlled preferences, operate safety moderation, handle reports, deliver notifications requested by the app experience, manage subscriptions and rewarded chat turns, improve reliability, and show ads through Google Mobile Ads where enabled.

Sharing

Chat content may be sent to configured AI providers to generate responses. Ads may be served by Google Mobile Ads. Authentication may use Google Sign-In or Facebook Login. Purchase state may be processed through RevenueCat and Google Play Billing. Notifications may use Firebase Cloud Messaging. We do not sell personal data.

Retention And Deletion

You can request deletion from the app settings by using Reset Onboarding & Database. This deletes server chat history, memories, user settings, custom companions, unlock state, notification token, virtual chat-turn data, subscription mirror state, and account/session data linked to your app session. Data kept by third-party providers is handled under their own policies and device/account controls.

Safety

HeartMate prohibits explicit sexual content, child sexual abuse material, non-consensual sexual content, harassment, self-harm encouragement, illegal activity, malware, and deceptive behavior. Users can report concerning AI responses in chat.

Contact

For privacy questions or deletion requests, contact the developer using the support email listed on the Google Play store listing.